HP LaserJet Enterprise 600 M601, M602, M603 - 13.B9 fuser paper jam

13.B9 fuser paper jam

Use the following procedure to clear jams in the fuser. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

  • 13.B9.XX Jam in fuser

Use this procedure only in these situations:

  • Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rear-output area.

  • A sheet of paper has torn while you were trying to clear a jam from the fuser.

  1. Turn the product off.

    1: Power button

  2. Rotate the product so the rear is facing you. If an optional duplexer is installed, lift it and pull it straight out. Set it aside.

    2: Remove the duplexer

  3. Disconnect the power cord.

    The fuser is very hot. To avoid minor burns, allow the fuser to cool before removing it from the product.

    3: Location of the power cord

  4. Open the rear output bin.

    4: Open the rear output bin

  5. Remove the rear output bin. Place your finger near the left-side hinge, and push firmly to the right until the hinge-pin clears the hole inside the product. Rotate the output bin outward to remove it.

    5: Remove the rear output bin

  6. If paper is visible, remove it.

    If paper is not visible, push up on the two blue levers on the sides of the fuser, and pull the fuser straight out.

    6: Remove the fuser

  7. Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet.

    Do not use a sharp or metal object to clear paper from the fuser area. You might damage the fuser.

    7: Remove jammed paper

  8. Push the fuser firmly into the product until the blue levers on both sides click into place.

    8: Reinstall the fuser

  9. Reinstall the rear output bin. Insert the right hinge-pin into the hole inside the product. Push inward on the left hinge, and slide it into the hole inside the product. Close the rear output bin.

    9: Reinstall the rear output bin

TONER CARTRIDGES
  1. Plug the power cord into the product.

    10: Power connection

  2. Replace the optional duplexer, if it was removed.

    11: Reinstall the duplexer

  3. Turn the product on.

    12: Power button

  4. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.