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UPGRADE FIRMWARE  ISSUE - HP LASERJET ENTERPRISE P4010, P4014, P4015, P4515

issue:
We are seeing in the field on the HP LaserJet P40xx and P4515 when the device has an accessory (stacker, 3rd paper tray) the device will not start up properly after upgrading the printers engine firmware.  

Solution: 
Each accessory contains its own separate firmware bundle and were seeing the older versions of the firmware is conflicting.  We suggest first remove all accessories from the printer, then upgrade the printer engine firmware.to the latest version.   Once the printer recycles power the printer should return to a ready state.  

Power off the printer and attach each accessory and upgrade firmware individually.  The latest firmware bundle resolved the conflict.  You can download the latest version here:  HP website latest firmware

Associated models:

  • HP LaserJet P4010
  • HP LaserJet P4014
  • HP LaserJet P4014dn
  • HP LaserJet P4014n
  • HP LaserJet P4015dn
  • HP LaserJet P4015n
  • HP LaserJet P4015tn
  • HP LaserJet P4015x
  • HP LaserJet P4515n
  • HP LaserJet P4515tn
  • HP LaserJet P4515x
  • HP LaserJet P4515xm

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