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HP LaserJet Enterprise 600 M601, M602, M603 - 13.A2, 13.A3 tray 2, tray 3 paper jam

13.A2, 13.A3 tray 2, tray 3 paper jam
Use the following procedure to clear jams in Tray 2 or Tray 3. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.

13.A2.XX Jam in tray 2

13.A3.XX Jam in Tray 3

Slide the tray out of the product, lift it slightly, and remove any damaged paper from the tray.

1: Remove the tray

If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the product. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the next tray or in the top-cover area.

2: Remove jammed paper

Make sure that the paper is flat in the tray at all four corners and below the maximum-height indicators.

3: Correct paper loading

Slide the tray into the product.

4: Reinstall the tray

Hours of Operation

Monday       9:00am - 5:00pm
Tuesday      9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday     9:00am - 5:00pm
Friday          9:00am - 5:00pm
Saturday      Closed
Sunday        Closed


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Customer Care Representative
(888) 276-4666  Toll Free

W. Whittier Blvd.  California 90605
Santa Ana:
S Main St. 
Santa Ana, CA 92707
Long Beach:
Long Beach Blvd, Long Beach, CA 90802