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Control-panel message types

The control-panel messages and event code entries indicate the current product status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors.

 

A control-panel message displays temporarily and might require the user to acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

Control-panel messages and event log entries

NOTE: Some of the messages in the following sections only appear in the event log.

TIP: Some control-panel messages and event log entries refer to a specific product sensor or switch in the recommended action to solve the problem. See the diagrams in the clear jams section of the product troubleshooting manual for sensor and switch locations.

 

10.XX.YZ Error Messages

10.00.00, 10.00.10 Supply memory error

Description

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from

the print cartridge.

Memory error (Y = 0)

 

10.00.00 (event code)

Black print cartridge

Memory tag missing (Y = 1)

 

10.00.10 (event code)

Black print cartridge

Recommended action

1. Remove, and then reinstall the indicated print cartridge.

2. If the error reappears, turn the power off, and then on.

3. Check the cartridge memory tag. If it is damaged, replace the cartridge.

4. If the error persists, replace the indicated print cartridge.

10.23.5X Fuser Kit Reset

Description

10.23.50 (event code)

The fuser kit life was reset above the order threshold.

10.23.51 (event code)

The fuser kit life was reset above the replace threshold.

10.23.52 (event code)

The fuser kit life was reset above the reset threshold.

Recommended action

No action necessary.

 

10.23.70 Printing Past Very Low

Description

The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser yet unless print quality is unacceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

Recommended action

If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.

NOTE: Advise the customer that HP recommends that they have replacement supplies available to install

when the print quality is no longer acceptable.

 

10.XX.33 Used Supply In Use

Description

The print cartridge is used.

10.00.33 (event code)

Black print cartridge

Recommended action

If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.

NOTE: Using a cartridge that is near its end-of-life can cause this event code.

 

10.XX.34 Used Supply In Use

Description

The print cartridge is used.

10.00.34 (event code)

Black print cartridge

Recommended action

If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.

NOTE: Removing a cartridge from one product and then installing it in a different product (for testing

functionality) will cause this event code.

10.XX.40 Genuine HP Supplies Installed

Description

A genuine HP print cartridge has been installed.

10.00.40 (event code)

Black print cartridge

Recommended action

No action necessary.

10.XX.41 Unsupported Supply In Use

Description

The installed print cartridge is for a different product.

10.00.41 (event code)

Black print cartridge

Recommended action

Remove the print cartridge, and then install the correct cartridge for this product.

TIP: See the parts chapter in the service manual for the correct cartridge part number.

10.XX.70 Printing past very low

Description

The product indicates when a supply level is very low. The actual remaining print cartridge life might vary.

You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

10.00.70 (event code)

Black print cartridge

Recommended action

If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual

for the correct cartridge part number.

TIP: Advise the customer that HP recommends that they have replacement supplies available to install

when the print quality is no longer acceptable.

10.YY.15 Install <supply>

Description

The indicated supply has been removed or installed incorrectly.

10.00.70 (event code)

Black print cartridge

10.23.15 (event code)

Fuser kit

Recommended action

Replace or install the indicated supply.

See the parts chapter in the service manual for the correct supply or kit part number.

10.YY.35 Incompatible <supply>

Description

The indicated supply is not compatible with this product.

10.00.35 (event code)

Black print cartridge

10.23.35 (event code)

Fuser kit

Recommended action

CAUTION: The fuser might be hot. Be careful when removing the fuser.

Install a supply that is designed for this product.

See the parts chapter in the service manual for the correct supply part number.

11.XX.YZ Error Messages

11.00.01 or 11.00.02 Internal clock error

Description

The product real time clock has experienced an error.

01=dead clock

02=dead real time clock

Recommended action

1. Whenever the product is turned off and then turned on again, set the time and date on the control

panel.

2. If the error persists, you might need to replace the formatter.

13.XX.YZ Error Messages

13.XX -Manual sensor test for troubleshooting-

Description

Manual sensor test

Recommended action

1. From the Home screen, scroll to and touch the Administration button.

2. Touch the Troubleshooting button, and then touch the Diagnostic Tests button.

3. Touch the Manual Sensor Test button.

4. Activate a switch or sensor, and then watch the control-panel display for the switch or sensor state to

change from green to clear or clear to green. It might take a few seconds to change.

Manual Sensor Test screen

 

 ERROR CODES

 

 

 
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Monday       9:00am - 5:00pm
Tuesday      9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday     9:00am - 5:00pm
Friday          9:00am - 5:00pm
Saturday      Closed
Sunday        Closed

     

 

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