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HP LASERJET P3010 P3015 ERROR CODES

Critical error messages
Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a critical error persists, the product might require service  Critical error messages 


Control panel message Event log error message
Description Recommended action

10.10.00 ERROR The product cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.

1. Verify that a genuine HP print cartridge is installed in the product.
2. Install another print cartridge.
3. Verify that the memory tag PCA is installed in the product.
4. Verify that the memory tag connector is firmly seated in connector J1703 on the ECU. You might have to remove the main cooling fan to see this connection.

10.91.00 CARTRIDGE ERROR
REPLACE BLACK CARTRIDGE
An error has occurred in the cartridge

1. Open the cartridge door.
2. Remove the print cartridge, and then reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge is installed in the product.
6. Install another print cartridge.
7. Verify that the memory tag PCA is installed in the product.
8. Verify that the memory tag connector is firmly seated in connector J1703 on the ECU. You might have to remove the main cooling fan to see this connection.

10.XX.YY SUPPLY MEMORY ERROR The product cannot read or write to the print
cartridge memory tag, or the memory tag is
missing.

10.00.0Y = memory is defective
10.10.0Y = memory is missing
1. Open the cartridge door.
2. Remove the print cartridge, and then reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge is installed in the product.
6. Verify that the memory tag PCA is installed in the product.
7. Verify that the memory tag connector is firmly seated in connector J1703 on the ECU. You might have to remove the main cooling fan to see this connection.
8. Install another print cartridge.

11.XX INTERNAL CLOCK ERROR
To continue press OK


The real time clock has experienced an error.
XX = 01: Dead clock battery
XX = 02: Dead real time clock

Printing can continue, but a prompt appears every time you turn on the product. To resolve the issue:
1. Power cycle the product to see if the prompt clears.
2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine. If the initialization routine is successful, you must re-enter several configuration  parameters (such as the page count and the serial number).
3. If the error persists, replace the formatter PCA.

13.JJ.NT JAM IN <LOCATION>
13.JJ.NT JAM INSIDE <LOCATION>


A jam has occurred in the specified location.

● 13.JJ.NT JAM INSIDE REAR DOOR
● 13.JJ.NT JAM IN FUSER
● 13.JJ.NT JAM INSIDE TOP COVER
● 13.JJ.NT JAM IN TRAY 1
● 13.JJ.NT JAM IN TRAY <X>
● 13.JJ.NT JAM IN TRAY 2
● 13.JJ.NT JAM INSIDE DUPLEXER
Remove the jammed paper.  If the message persists after you have cleared all jams, a sensor might be stuck or broken. See Paper-path test (and automatic sensors test) on page 136 or Sensor test (interactive) 

13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
alternates with
Open all trays
A jam has occurred in a tray
.

1. Open each tray and check for jammed paper.
2. Open the cartridge door.
3. Remove the print cartridge and any
paper.
4. Reinstall the print cartridge and close the cartridge door.
5. Close all trays.
6. Remove the jammed paper. 
7. If the message persists after you have cleared all jams, a sensor might be stuck or broken. See Paper-path test (and automatic sensors test)  or Sensor test (interactive) .

21 PAGE TOO COMPLEX
For help press
alternates with
21 PAGE TOO COMPLEX
To continue press OK


The data in the print job is too complex.
1.. Press the OK button to print the transferred data (some data might be lost).
2. If this message displays often, simplify the print job or install more memory. 

22 EIO X BUFFER OVERFLOW
To continue press OK

Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use.
Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
1. Press the OK button to clear the message. (The job does not print.)
2. Check the host configuration. If the message persists, contact Printer Repair Experts.net (888) 276-4666

22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK

Too much data was sent to the product's internal HP Jetdirect. Press the OK button to continue printing. Some data might be lost.

22 USB I/O BUFFER OVERFLOW
To continue press OK

Too much data was sent to the USB port. Press the OK button to clear the error message. (The job does not print.)


40 EIO X BAD TRANSMISSION
To continue press OK

The connection has been broken between the product and the EIO card in the specified slot [X].
Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
Press the OK button to clear the error message and continue printing.

40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK

The connection has been broken between the product and HP Jetdirect print server.
1. Print the configuration and Embedded JetDirect pages to verify that the card status is “Ready,” and that the protocol reads “Ready.”
2. Verify that all the configuration parameters (IP address, configuration method, and domain) are correct.
3. Verify that you are using a working network cable.
4. Verify you can “ping” a network address from the product.
5. Verify that the HP JetDirect print server has the latest firmware. HP JetDirect firmware is part of the product firmware. Find the latest product firmware at www.hp.com.

41.3 UNEXPECTED SIZE IN TRAY 1
MANUALLY FEED <TYPE> <SIZE>

You have configured Tray 1 for a different size of paper than the print job requires.
NOTE: This error can be caused by a multi feed problem.
Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller). Reload the tray with the correct paper size. If another tray contains the correct size, the product prompts you to press the OK button to use another tray.

41.3 UNEXPECTED SIZE IN TRAY <X>
For help press
alternates with
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK

You have configured the tray for a different   size of paper than the print job requires.
NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller).
1. Reload the tray with the correct paper size.
2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same.
3. Press the OK button and scroll to the TRAY <X> SIZE = <Size> option. Reconfigure the size in a tray to match the size required for the print job.
4. If the error does not clear, turn the product off and then on.
5. If the message persists, contact an HPauthorized service or support provider.

41.X ERROR
For help press
alternates with
41.X ERROR
To continue press OK

A temporary printing error occurred.

1. Press the OK button to see if the page will print. If necessary, turn the product off and then on.
2. Verify that the correct size paper is loaded in the input tray.
3. Verify that the loaded paper meets HP specifications. If the paper sticks together, the paper defect sensors will detect a sheet of paper longer than what is expected in the product.
4. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match.

49.XXXX ERROR
To continue turn off then on

A critical firmware error has occurred that  caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. Sometimes electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
1. Turn off the product, and then turn it on.
2. Press the stop button to clear the print job from the product memory.
3. Turn off the product, and then turn it on.
4. Print a document from a different  software program. If the job prints, return to the first program and try to print a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance.
5. If the message persists with different software programs and print jobs, disconnect the cables to the product that connect it to the network or computer.
6. Turn off the product.
7. Remove all EIO devices from the product.
8. Turn on the product.
9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device.
10. Replace an EIO device if you determine that it causes the error.

50 Fuser Error None The product has experienced an
internal hardware error.


Turn off the power switch, wait at least 20 minutes, and then turn on the power switch and wait for the product to initialize.

Note The device power must remain off  for at least 20 minutes for the fuser to cool down and properly reset.  If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn the product on. Check the cabling connections to the heating element. If, the error persists, replace the fuser. See, Fuser. Table 6-1. Alert and warning messages (continued)

50.X FUSER ERROR
For help press

A fuser error has occurred. The values for X are listed below.
● 50.1: Low fuser temperature of thermistor (TH1)
● 50.2: Fuser warm-up service
● 50.3: High fuser temperature of thermistor (TH1)
● 50.4: Faulty fuser (drive circuit failure)
● 50.8: Lower fuser temperature of thermistor (TH2)
● 50.9: High fuser temperature of thermistor (TH2)
1. Power cycle the product to determine if the error is persistent.
2. Verify that the correct fuser model is installed in the product.
3. Verify that the correct voltage fuser is installed in the product.
4. 50.2 errors: Make sure that the connectors J8002 and J1505 are fully seated on the ECU, and connector J18 is fully seated on the fuser.
5. 50.1, 50.3, 50.8, and 50.9 errors: Make sure that the connectors J18 and J1608 are fully seated on the ECU.
6. 50.8 errors: Remove the fuser and make sure that there is no residual media or toner has built up on the fuser. 
7. 50.4 errors: Make sure that the power to the product meets the specifications for the product.
NOTE: If the power supplied to the product is outside the specifications, the fuser temperature control circuit will not properly work, causing a fuser malfunction. Make sure that the connector J1002 and  J1505 are fully seated on the ECU. If the error persists, replace the ECU.
8. If the error persists, replace the fuser.

51.XY ERROR
To continue turn off then on

A laser/scanner error has occurred.
1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear the motor rotate.
2. If you cannot hear the motor rotate, verify that connector J1702 and connector J1505 are fully seated on the DC controller PCA (ECU).
3. Verify that the connector J100 on the laser/scanner assembly is securely attached.
4. If the error persists, replace the laser/ scanner assembly.


52.XY ERROR
For help press
alternates with
52.XY ERROR
To continue turn off then on

A laser/scanner error has occurred.
X = 0, Y = 0: scanner error
X = 2, Y = 0: scanner rotation error
1. From the DIAGNOSTICS menu, run the laser/scanner motor component test.  Verify that you can hear the motor rotate.
2. If you cannot hear the motor rotate, verify that connector J1702 and J1505 are fully seated on the DC controller PCA (ECU).
3. Verify that the connector J12 on the laser/scanner assembly is securely attached.
4. If the error persists, replace the laser/ scanner assembly.

53.X0.01 ERROR
UNSUPPORTED DIMM

The product does not support the DIMM. Replace the DIMM with one that the product
supports.

55.XX.YY DC CONTROLLER ERROR
For help press
alternates with
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on

A temporary printing error occurred.
1. Turn the product off and then on.
2. Remove any third-party memory or USB device, and then turn the product off and then on.
3. Remove and then reinstall the formatter.
4. If the error persists, remove the formatter and perform an engine test (see Engine-test button on page 134). If the engine test page fails to print, replace the DC controller (part of the ECU). If the engine test page prints, replace the formatter.

56.X ERROR
For help press
alternates with
56.X ERROR
To continue turn off then on

The input device is unknown.
56.1 = unknown input device
1. Turn the product off and then on.
2. Reinstall all the input devices.
3. Remove all non-HP paper handling devices.

57.XX ERROR
For help press
alternates with
57.XX ERROR
To continue turn off then on

A temporary printing error occurred in one of the two product fans (main fan FM1 or sub fan FM2). 57.03: sub fan FM2 error 57.04: main fan FM1 error
1. Turn the product off and then on.
2. Verify that the main fan connection at connector J1606 on the DC controller PCA (ECU) is firmly seated.
3. Verify that the sub fan connection at connector J1505 on the DC controller PCA (ECU) is firmly seated.
4. Turn the printer on and verify each fan is spinning.
5. Replace the main fan or the sub fan if they are not operational.

58.XX ERROR
For help press
alternates with
58.XX ERROR
To continue turn off then on

A product error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply.
● 58.02 = check environmental sensor TH3
● 58.04 = check low-voltage power supply (ECU)
Make sure the line voltage and current source meet the electrical specifications for the product.
To resolve problems with the power supply:
1. Remove the product from any UPS supplies, additional power supplies, or power strips. Plug the product into a wall outlet and see if this resolves the problem.
2. If the product is already plugged into a wall outlet, try another power source in the building that is independent of the one being used.
3. Replace the ECU.

59.XY ERROR
For help press
alternates with
59.XY ERROR
To continue turn off then on

A temporary printing error occurred.
● 59.30 = fuser motor start up error (M8002)
● 59.40 = fuser motor rotation error (M8002)
● 59.50 = main motor start up error (M8001)
● 59.60 = main motor rotation error (M8001)
59.30 and 59.40 errors
1. Turn the product off and then on.
2. Make sure that connectors J8002 and J1504 are fully seated on the ECU.
3. Use the COMPONENT TEST (in the DIAGNOSTICS menu) to test the fuser motor functionality. If necessary, replace the motor (M8002).
59.50 and 59.60 errors
1. Make sure that connector J1503 is fully seated on the ECU.
2. Use the COMPONENT TEST (in the DIAGNOSTICS menu) to test the main motor functionality. If necessary, replace the motor (M8001).

68.X PERMANENT STORAGE FULL
For help press
alternates with
68.X PERMANENT STORAGE FULL
To continue press OK

The permanent storage is full. Some settings might have been reset to the factory defaults.
1. If the error does not clear, turn the product off and then on.
2. Print a configuration page and check the product settings to determine which values have changed.
3. To clean up permanent storage, turn the product off, and then press and hold the Menu button while turning the product on.
4. If the message persists, contact an HPauthorized service or support provider. 

68.X PERMANENT STORAGE WRITE FAIL
To continue press OK

The storage device is failing to write. Printing can continue, but there might be some unexpected behaviors because an error occurred in permanent storage. Press the OK button to continue.
If the error does not clear, turn the product off and then on.

68.X STORAGE ERROR SETTINGS
CHANGED
For help press
alternates with
68.X STORAGE ERROR SETTINGS
CHANGED
To continue press OK

An error occurred in the product permanent  storage and one or more product settings has been reset to its factory default. Press the OK button to resume printing.Print a configuration page, a menu map, and check the product settings to determine which values have changed. 
If the error does not clear, turn the product off and then on.

69.X ERROR
Duplexer mechanism has failed.
Turn the product off and then on.


79.XXXX ERROR
To continue turn off then on

The product detected a critical hardware error.
1. Press the stop button to clear the print job from the product memory. Turn the product off and then on.
2. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps.
1. Turn the product off.
2. Disconnect all cables to the product that connect it to the network or computer.
3. Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM.
4. Remove the EIO device from the product.
5. Turn the product on.
If the error no longer exists, follow these steps.
1. Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device.
2. Replace the DIMM or EIO device that you determine caused the error.
3. Reconnect all cables that connect the product to the network or computer.

8X.YYYY EIO ERROR The EIO accessory card in slot [X] has
encountered a critical error.

1. Turn the product off and then on.
2. Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on.
3. Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on.
4. Replace the EIO accessory in slot [X].

8X.YYYY EMBEDDED JETDIRECT ERROR 
The embedded HP Jetdirect print server has encountered a critical error.
Turn the product off and then on.

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